Opodo Reviews

If I could give minus numbers I would. PLEASE PLEASE AVOID THIS BOOKING AGENT. It is just not worth the money. I booked a flight that was cancelled and 8 months on I am still waiting for the refund. I even contacted the airline who told me they had refunded opodo but opodo still insist they don't have the money and are refusing to pay it back.
I just don't know what to do, please do not use these people they are rip off merchants and frauds, avoid like the plague.

Insane just Run... if you are on this site now just LEAVE go to Expedia and get a flight there or the airline company website or any other site. These Fukers made my enter my card and loaded then they said my bank didn't accept the payment sk I tried again and same thing. Just to find out they actually charged a $154 fee each time I tied. Stealing over $300 from me and I didn't even get the flight I was trying to book. And then I read the reviews and I'm glad It didn't get the flight because who knows what more they could have done. Went on Expedia and found something a little more expensive but comfortable and I was given a number I can actually call when I finished booking. Shocker the charges for using a card was only about $50. THEY LITERALLY SHOULD BE SHOT DOWN. Don't know why skyscanner even displays them. We'll you've been warned. Fly safe.

Oh I emailed them.and ofcourse no response.

Paid for Opodo to book us in. Entered all the details on their web site as they offered a check in service. However, checked with Ryanair for the boarding cards, as Opodo say they will send the boarding cards 8 hours before the flight. They have failed to add my details to the checkin service that we paid for. I only found out this because I wanted to add some additional baggage from Ryanair. Do not use this company the support on the web chat is a joke, they just post the same message and don't answer the questions.

Website is very poor. Trying to get you to sign up for many extras while going through the checkout.

Opodo then billed me, 2 months after a flight for 'Apodo Prime' £59.99 when I never signed up for it. Luckily my bank flagged this as a fraudulent transaction and stopped the payment. I now have to wait for a new card from my bank and it has been cancelled. My advice is steer well clear from this company!

UPDATE: Took them to the Small Claims Court, and they did not respond apart from asking for bank account details to pay me but nothing happened for almost 2 weeks. And last Sunday I made a request to the court to make a CCJ. Guess what, they settled the whole amount plus interest and the court application fee. And the best part is that I did it myself, all online via the money claims service website. It took about 2 months. So don't waste your time, get online and make claim to the small claims court.Paid for a return flight ticket on 13/10/2021 to fly on 10/11/2021. Tried to check-in online on the evening of 09/11/2021 but couldn't because the airlines' website wouldn't recognise the reference number opodo provided, contacted customer services via their app, they kept me waiting for a very long time and suddenly received an email saying the airline cancelled my flight and offered me a rescheduling or a refund and I opted for refund. 4 months on (15/03/2022) and nothing heard, contacted them today and now they are saying the flight was changed and the ticket was non-refundable therefore the airline didn't allow them to refund.
All in all, a very dishonest way of conning people out of their money.
Just stay away from this lot. They are now a none UK / Spanish company (bought by eDreams apparently) and not in the ATOL. And we all know what that means.
What is it the UK authorities waiting to ban this scrupulous outfit from trading in the UK?
Also, please read the which magazine's article "Why you shouldn't book with Opodo?".

[1:47 pm, 26/06/2022] Tristan Moffat Personal: No wonder Opodo doesn't allow people to write reviews on their Facebook page, censors comments and hides their google reviews etc. Look at how many people on Opodos Facebook posts are liking their posts with angry faces in protest. In short this is because Opodo should not be keeping 20% "excess fees" for people who have had their flights cancelled by airline operators like British Airways as Opodo did with mine. This is totally immoral and unethical and is a practice you should give up immediately if you don't want to keep upsetting people to the point, they never want to use you ever again and are telling all of their friends never to use Opodo. Absolutely disgusting, profiteering and awful practice from Opodo. Opodo just ignore complaints and send generic responses back to genuine complaints. AVOID THIS COMPANY!

I had my flight cancelled by BA days after booking it and Opodo kept £191.74 excess fee for mediation. I had my flight cancelled by BA and I had to pay nearly two hundred pounds for the pleasure, how is that fair.

Now they are just ignoring me. I will mount a legal challenge and be contacting national press to spread the word about what corrupt and quite frankly morally bankrupt operation this is. They just don't care!

To be honest, its not the money, it is the principle of the matter here. This is simply not fair or right!

SCAM ALRET: DO NOT BOOK THROUGH THEM. They will lure you showing that this a cheap holiday later not refund the money at all. I have been waiting for the refund since months.the agents saying back of house will contact me but there is no such communication. Its all a scam. Sending me emails that the refund has been processed on the contrary nothing is done

Resuming: A SCAM! Don't ever trust Opodo. I did one booking of two flights with them and they only confirmed the inbound flight. Spent hours chatting with their customer service which is terrible by the way, and they tried to make it my fault with some excuse my card was declined and then one of the flights was sold out. My first card was declined and then I booked again with a different card that was accepted! If it was accepted means their system accepted the purchase for those flights as those flights being available. If there was a fault it would be their system as it accepted the payment for a flight that allegedly didn't exist. This is of course a lie because it is two days later and the flight is still available to purchase on other websites! So I'm trying to get a full refund for both flights and they only want to refund me one of them. So in other words they want to refund half of my purchase that they accepted and confirmed (have an email as proof). Am I supposed to walk to Egypt and just use my outbound flight from there?! OPODO IS A SCAM. Stay away from them and eDreams. Find other options. I will open a credit card dispute through my bank.

I was promised on your website during the booking journey that I will be able to add baggage after checkout. Which didn't happen as no option and your chat agent said they cannot do, also airline do not allow you to. In addition the seats I booked costed 220 aed but were canceled by airline however you will refund me only 74 aed. Too much mess and broken promises. Not sure how you give such a bad first experience to customers. Now I need to pay for seats again, and book baggage separately. Don't use!

I got a ticket from Zürich to Athens for May 2022 and paid an extra 19 € per person to have a changeable ticket. I have also bought the OPODO prime. I always checked my account to see if the ticket changeable is and my OPODO account showed me always that I can change my travel time one day before the departure time. However, two days before the departure suddenly the OPODO showed me that I cannot change it anymore online and I need to call them. They told me that the ticket is not changeable. How is this possible? The ticket I paid extra to make it changeable and three days before departure time they told me that it is changeable but as I wanted to change the date, OPODO did not allow me. They made mistake and did not take responsibility for their mistake. I lost about 600 € due to the mistake of OPODO and they do not refund my money or do not offer me any other ticket.

I wouldn't recommend them to no one.
An absolute joke. Customer service they can barely speak english from I don't know what country.
I got more then 7 months and still waiting for a refund of about £50.
They said that they are receiving the money in instalments from the airline and that why is taking that long.
Didn't I pay in 1 go when I bought the ticket?
Where them money go?
I need to wait until the retirement to get my money back.
AN ABSOLUTE FAKING JOKE. USELESS.

I tried to book a flight with Opodo.
The booking seemed to fail; no notifications, no booking reference - NOTHING.
But... I still got charged for the cost of the flight.
As I had no booking number, I couldn't contact Opodo AT ALL and neither could I cancel the flight.
I will NEVER use them again.

Opodo is a company which steals your money. I booked a ticket through them and gave me the booking reference with confirmation on the ticket. The next day I called the travel agency for the flight, they informed me that the ticket is cancelled. I didn't cancel the ticket at all. On Opodo website, it shows that the booking is confirmed, but on the original website of the flight, it shows there is no booking as it is cancelled.

Ive never known customer service like it, in fact its none existent. I will not be using them again, this is before the holiday.
Simply cant check in for our boarding passes, whats lies ahead doesnt bare thinking about.

Appalling customer service - informed us multiple times our flight (Budapest to UK) had been cancelled (so we booked with another carrier) only to find out it had not and opodo wanted nothing to do with it even though they openly admitted they made a mistake - they then told us to cancel our other flight and to date have refused to pay the cancellation fee. Still dealing with customer services who just do not want to know. They take your money but no ownership of the travel arrangements. Please avoid at all costs. Having checked their T&C your contract is not with them its with the carrier and they play no part (even if they tell you a flight has been cancelled, when it has not)